Privacy Policy

This Privacy Policy outlines how we gather, utilize, store, and safeguard your personal information when accessing our website. It should be read together with our Terms and Conditions. Our website is not geared towards children, and we do not collect data about people younger than 18.

Data Controller There’s one Data Controller for your personal information – Onyx Gaming Ltd (Trading as Betwright). If you need any information regarding this policy or wish to exercise any rights you may have brought to this policy please contact us via our official support channels.

We may collect and process the following types of data:

• Identity Data: Your full name, birth date, identification documents and proofs of address.
• Contact Data: Your billing address, e-mail address and telephone number.
• Financial Data: Your bank account and debit card details.
• Transaction Data: Deposits, withdrawals, bets or wagers made by you.
• Technical Data: Your IP address, your location, cookies and traffic data.
• Profile Data: Usernames, passwords, betting preferences and feedback about our services.

Marketing & communications Data: Your preferences about how you prefer to communicate or receive marketing. We collect these different types of data in three ways: (1) Directly from you when you register with us or when you contact us; (2) Automatically as you use our website; and (3) From a trusted third-parties such as: analytics providers, payment processors, identity verification services, and credit reference agencies.

How We Will Use Your Data.

We will use your personal information for:

• Creating and managing your account.

• Processing your deposits, withdrawals, bets, and winnings.

• Improving and personalising our website experience for you.

• Complying with our legal obligations, which include checks for fraud and money laundering.

• To send you marketing or promotional material, where we are allowed to do so.

• Verifying your identity, age and address.

• Notifying you about changes to our services and keeping us in compliance with our terms.

We will rely on various legal grounds that include the performance of a contract; legitimate interests; legal obligations; and your consent.

Your Rights

Under data protection law, you have the right to:

• Access your personal information we hold.
• Correct any inaccurate or incomplete information about you.
• Request that we delete your personal information, where applicable.
• Request that we restrict or object to the processing of your personal information in certain ways.
• Withdraw your consent at any time.
• Request that we transfer your personal information to another provider.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

If you wish to exercise any of these rights, please contact our support team and we will try to respond to all valid requests within one month.

Data Sharing

We do not sell your personal data. We may share it with carefully selected third parties, including our gaming platform supplier (Playbook Gaming Limited), payment service providers, identity verification platforms (such as SumSub and GamStop), regulatory bodies, and law enforcement when legally required. All third parties are required to handle your data securely and in accordance with the law.

Data Retention

We only retain your personal data for as long as necessary to provide our services and meet legal obligations. In most cases, data is held for up to 7 years following the closure of your account or your last contact with us. Slack-based data is deleted after 14 days.

Security

We take all reasonable steps to keep your information safe. Your data is stored on secure servers, and we use a range of technical and organisational measures to prevent unauthorised access, loss, or misuse.

Cookies

We use first-party and third-party cookies to improve your browsing experience, analyse site traffic, and deliver relevant content. You can manage cookie preferences through your browser settings, although disabling cookies may limit certain features of our service.

International Transfers

Some of our service providers operate outside the UK. Where data is transferred internationally, we guarantee equivalent protections are in place through approved safeguards.